Terms & Conditions

The French Soap Store Terms & Conditions

Owners of the business and location

The French Soap Store is owned by Katie and Joe Marsh. The business is operated from The French Soap Store, Crossways, Dunsfold Road, Alfold, Surrey GU6 8JB

Basis of Sale

By placing an order via The French Soap Store website it is therefore notification that you agree to our terms and conditions. These terms and conditions will be updated occasionally, please check these before making a purchase. All orders will be subject to the conditions set out below.


We may cancel an order for any reason, for any item, at any time before delivery. We will inform you if this is the case.


All prices quoted on the website are in GB Pounds (£) and inclusive of VAT. There is no minimum order value. Price and availability information is subject to change without notice.


No order is binding on you or The French Soap Store until we have accepted it.


Weights given are as close as possible to the description in the case of the Marseille Soap. This soap can reduce in weight as the water content in the soap evaporates. This is a natural process and is not detrimental to the product.


While every effort is made to ensure the accuracy of colour reproduction, colour may vary in accordance the settings of your monitor, software, or printer.

Size and Appearance

Please note that most of our soaps are handmade and therefore can be slightly irregular in shape and can also vary in colour. Some of our soaps (in particular artisan/handmade soaps) may be cracked, slightly chipped, irregular shaped, slightly different weights, crusted in salts, etc. These are features of a handmade product (especially if the product contains no preservatives such as traditional Savon de Marseille soap). Please note these characteristics are not defects or damages.

Product Safety

If you have, or suspect you have sensitive skin, we recommend you do a skin patch test before using any product that comes into contact with your skin. A patch test is simple. Apply a small dab to the inside of your wrist or elbow and leave on for as long as 24 hours. If any redness or tenderness occurs, you may have an allergy and you should avoid any product or products that contain the same ingredients. If you have an allergic reaction discontinue use and thoroughly rinse the effected area with fresh water.

Returns Policy

We make every effort to make sure that the products and services we offer are of the best quality. If however, you receive items that you are not pleased with you can cancel your contract at any time up to 7 working days after the day of delivery. Please inform us by e-mail of your wish to cancel at info@frenchsoapstore.co.uk. You must ensure that the goods are packaged adequately to protect against damage for their return journey. Please return the goods promptly to facilitate a prompt refund. We will refund the cost of your original order minus the post and packaging.

Have a general question or not happy about something?

If you need help or advice on any of the goods you have purchased or are about to purchase, please call us on 07867 486402 between the hours of 9am-5pm Monday-Friday, excluding all English Bank Holidays.

If you feel our product or services have not met to your expectations, please let us know your comments or suggestions by calling the number above or by emailing info@frenchsoapstore.co.uk and we will reply as quickly as we can.

Online Payment Methods

We accept PayPal payments through the checkout process.

Business Hours and Holidays

Our business hours are 9am – 5pm UK time, Monday-Friday, excluding all English Bank Holidays. There will be periods, due to holidays, when there will not be anyone available to process your order.



Every effort is made to ensure that all the information provided on the Frenchsoapstore.co.uk website is correct at the time of going online.